The warranty covers only manufacturing defects or faults for a period of two ( 02 ) years from the date of purchase.
Repair/Replacements will be charged in the following cases, even during the warranty term.
- Failure or damage caused by improper use / carelessness / accidents (Knocks, dents, crushing, broken crystal, broken crown etc.)
- Failure or damage caused by heavy impact, such as falling of watch / heavy construction work etc.
- Failure or damage caused by unauthorized repair or modification
- Failure or damage caused by fire or water
- Act of god or a natural disaster such as earthquake, typhoons etc.
- In case the original proof of purchase is not submitted or tampered
- If the warranty card is not submitted along the watch
** Aesthetic changes that occur naturally during normal wear and tear and aging are excluded ( eg., minor scratches etc. on the case and/or crystal, alteration of the color of watchband and fading of the plating)
** Warranty gets void incase the original owner sells the watch to others
** The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available
*** Watches that need repairs have to shipped to our office in Hong Kong by the customer on his account.
Feel free to reach out to us anytime with your required item number,and our team will respond back to you at earliest.
Also, for the most common queries we encourage you to checkout :Frequently Asked Questions Page