All our watches are brand new and fully inspected before your shipment is dispatched.
However as a customer for any reason you are unhappy with your purchase, please contact us within 7 (seven) days of receiving your order to initiate the return or exchange process.
Kindly send us email at firstname.lastname@example.org with below information.
All we request is that any item you send back to us must be:
- Contact person , telephone number and complete address
- Proof of purchase
- Pictures of the watch and packaging
- Valid reason for return
- Unused and in original and resalable condition with all labels intact
- No Scratch or physical damage on the watch and packaging
- Must be with proof of purchase
- Merchandise must be in original condition with all the manufacturers packing, tags, warranty card.
Your request will be reviewed and responded at earliest.
Costs involved for returns shall be the responsibility of the clients and item should be sent via a reliable and traceable postal/courier services as otherwise we shall be unable to help you in case the item is lost in transit or received in damaged condition.
Upon receipt, watches will be checked if they are unworn and If the goods are not of acceptable condition, we will contact you to offer a reduced refund or arrange to send them back to you. Original shipping expenses or USD 30 will be deducted for any refund on returned watches.
Audaz watches will not take responsibility for any custom charges / fees etc. incurred on returned items.
** Please note that it can take 10-20 business days to process a returns request.